STANDARD ONLINE EXCHANGE POLICY:

We accept exchanged postmarked within 14 days of the delivery date. Exchanges must be returned unworn, unwashed, and with the original tags still attached. Items that are exchanged with obvious use, makeup or deodorant stains, perfume smells, etc. may be subject to rejection.

No exchanges on sale items, earrings, undergarments or bodysuits.

Exchanges are issued to a store credit. 

Exchanges must be postmarked within 14 days of the delivery date.

Customers are responsible for the shipping and handling of the exchanged item. Original and return shipping fees are non-refundable. If your exchange does not meet the above criteria, do not attempt to exchange it, as it will be rejected by our exchanges department. Cost of the re-shipping of a rejected item will be the responsibility of the customer.

Once our exchange department has received your return, please allow for a 48 hour processing window. You will receive an email confirming your credit once your order has been processed and your credit applied.

CHRISTMAS GIFTING RETURN POLICY:

Returns must be postmarked by January 5, 2022. All tags must be attached to merchandise.

HOW DO I EXCHANGE AN ITEM?:

To exchange items, please ensure that the above criteria is met. After verifying, ship in either its original package or packaged so that it will not get damaged in shipment. We are not responsible for items that are lost or damaged while in-transit to us.

Once your exchange is packaged and ready to go please ship to:

Thirteen West

200 N. Greensboro St. (STE A8)

Carrboro, NC

27510

Once we receive your exchange, it will be processed within 2 business days. After your exchange is processed you will receive an email with a store credit for the amount of your returned item(s) and any applicable taxes and directions on how to obtain that credit. Shipping charges are non-refundable.