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Contact
info@shopthirteenwest.com
Store info

MON - SAT | 10AM - 6PM

SUN | Closed

Directions

200 N. Greensboro St. STE A8

Carrboro, NC 27510

200 N. Greensboro St. STE A8

Carrboro, NC 27510

MON - SAT | 10AM - 6PM

SUN | Closed

Returns

STANDARD ONLINE RETURN POLICY:

We accept returns postmarked within 14 days of the delivery date. Returns must be returned unworn, unwashed, and with the original tags still attached. Items that are returned with obvious use, makeup or deodorant stains, perfume smells, etc. may be subject to rejection.

No returns or exchanges on sale items, earrings, undergarments or bodysuits.

Refunds are issued to a store credit. 

Returns must be postmarked within 14 days of the delivery date.

Customers are responsible for the shipping and handling of the returned item. Original and return shipping fees are non-refundable. If your return does not meet the above criteria, do not attempt to return it, as it will be rejected by our returns department. Cost of the re-shipping of a rejected item will be the responsibility of the customer.

Once our returns department has received your return, please allow for a 48 hour processing window. You will receive an email confirming your credit once your order has been processed and your credit applied.

CHRISTMAS RETURN POLICY:

Returns must be postmarked by January 5, 2022. All tags must be attached to merchandise.

HOW DO I RETURN AN ITEM?:

To return items, please ensure that the above criteria is met. After verifying, ship in either its original package or packaged so that it will not get damaged in shipment. We are not responsible for items that are lost or damaged while in-transit to us.

Once your return is packaged and ready to ship with the return form included please ship to:

Thirteen West

200 N. Greensboro St. (STE A8)

Carrboro, NC

27510

Once we receive your return, it will be processed within 2 business days. After your return is processed you will receive an email with a store credit  for the amount of your returned item(s) and any applicable taxes and directions on how to obtain that credit. Shipping charges are non-refundable.